FAQs

The Palaestra recreational program is a year round program that offers month to month registration. Please see below for our registraion fee and tuition policies. ANNUAL REGISTRATION FEES are a non-refundable fee and is due upon initial enrollment in class along with the tuition for each student. This fee is due on the annual anniversary of the enrollment for each student/family. TUITION is due monthly on the 1st of the month (e.g September tuition is due September 1st). Should you need to discontinue class for a time, please provide a drop notice to the office by the 15th of the preceding month.

For safey and comfort, all participants should wear/bring: - athletic clothing (no buttons, zipper, belts, buckles, or snaps) - socks or trampoline shoes - long hair should be tied back close to the head - all jewelry should be removed - water bottle

Tuition can be paid by cash, check, Visa, Mastercard, or Discover (we do NOT accept American Express).

Our recreational schedule and prices can be viewed HERE via PDF or HERE on our parent portal. Should you want to learn about our team program schedule and pricing, Please call the office at (972) 620-9922.

We are so happy you would like to schedule a trial class! We look forward to serving you! To schedule a trial class, 1. call the office at (972) 620-9922 2. the office will help find a day and time that fits your schedule 3. the office will set up a parent portal for your family, schedule your trial class, and charge your credit card (The trial class is $25.00. This amount will be applied to your annual registration fee should you join a The Palaestra program.) 4. please log in to your portal to complete the rule and policies agreement before attending the trail class 5. arrive to The Palaestra 05-10 minutes before your class to check in and get acquainted with the facility (please see our dress code recommendations) 6. HAVE FUN! (trial classes are for children recreational programs only)

The Palaestra Party Package is $300 and includes 1hr of private gym time and 30 minutes of private party area time for your group of 20 children (including the Birthday Child), from walking babies to 21 years old. Extra participants can be added for $17 each. A Palaestra Party t-shirt for the birthday child and party goodie bags for all children attending the party are also included. INCLUDED IN YOUR PARTY: 2 Fun-tastic Instructors 1 hour of gymnastics including inflatable Air Track and Mountain, challenge courses and trampolines Private gym and party room area 30 minutes in the party room for your cake and pictures Full Clean Up after party Up to 20 participants (including the Birthday Child), from walking babies to 21 years old Each additional participant is $17.00. Palaestra Party T-shirt for the birthday child Palaestra party favors for all children attending the party (includes: 1 free open gym pass, silicone wristband, current class schedule, and birthday party package information) NOT INCLUDED IN YOUR PARTY: Decorations Refreshments/Cake Paper Products Foodservice Balloons (available for an extra fee)

Parties are currently offered on Saturdays from 1:00pm - 2:30pm, 3:00pm - 4:30pm, and 5:00pm - 6:30pm. At this time, we cannot accommodate requests to host parties on any other days/times.

The Birthday Child must be turning at least 2 years old in order to book a Palaestra party.

Yes! Up to 20 participants (including the birthday child) are included in your party package. Additional participants can be added to your party for $17 per child. If you confirm that you will have over 25 party participants, an additional staff member(s) must be scheduled for your party. If you have 25 or more participants on the day of your party, you will not be charged for the additional staff member. If the actual number of party participants on the day of your party is under 25, a charge of $35 will be added to your party balance in order to cover the additional staff member. Walking babies to 21 years are considered party participants. Parents and adults over the age of 21 are not considered participants. Parents are welcome to accompany their young children out onto the gym floor but are not allowed to use our equipment (e.g., free bounce/flip on trampolines, swing on bars, jump into the pit, etc.).

For safety reasons, we require all party participants to dress appropriately to participate in activities on the gym floor. All participants must wear athletic clothing with no buttons, zippers, belts, jewelry, or snaps, and long hair must be pulled back. All children MUST have socks for both their safety and cleanliness of the gym. Socks are available for purchase if necessary.

You are welcome to bring your own balloons or wall decorations (banners, photo backdrops, etc.) for your party but we ask that you always use blue painter's tape to hang any decorations. No decorations of any kind can be attached to the mirrors in the front party room. No Confetti or Silly String please! Please do not bring confetti or silly string. Should our staff have to clean up confetti or silly string, either on the tables or floors, there will be an additional cleaning fee of $50.00 dollars added to your party balance.

Yes! You are welcome to bring pre-cooked, read-to-serve food that does not require electric or open flame heating equipment to serve at party (i.e., pizza, chicken nuggets, sandwiches, fruit & vegetable platter, prepackaged snacks, etc.). No specialty drink equipment (i.e., snow cones and slushy machines) is allowed. Because The Palaestra does NOT have a food service license, parents are responsible for serving food during the 30 minute party room time. Alcoholic beverages are strictly prohibited.

You may arrive 15 minutes prior to your party start time to setup. This will allow plenty of time for introductions and the setup of the party room. Please do not arrive any earlier than 15 minutes. Our party staff will be waiting to greet you when you arrive and can help you carry in items from the car, decorate and anything else you might need help with.

If an outside entertainer is booked for your party, we ask that the entertainer's certificate of insurance be provided a minimum of 2 days before your scheduled party time. If we do not receive insurance information before the scheduled party time, the outside entertainer will not be allowed to enter our facility. The entertainer's Certificate of Insurance (COI) must list The Palaestra LLC & St. Charles Place as additional insured.

You are welcome to bring a piñata to use at your party but it must NOT contain any candy. The piñata can only be filled with small toys and/or other trinkets. We will tie your piñata to the high bars inside the gym and let your guests swing at it for the last 15-20 minutes of your allotted 1 hour gym time. NOTE: Since we hang the piñata in the gym, it cannot contain any type of candy or food items because those can get stuck to or smashed into our special gymnasium floor and destroy it.

Please do not bring the following items for your party: Confetti and/or Silly String - will incur an extra $50 cleaning fee Electric or open flame heating and/or cooking equipment - not allowed in facility Specialty drink equipment (smoothies, snow cones, etc.) - not allowed in facility Alcoholic Beverages - not allowed in facility

No, children attending a party cannot be dropped off at the front door. A parent or guardian must sign each child's name on our Child Sign-In sheet and provide a contact phone number before leaving the child(ren) at our facility for a party.

Unfortunately, we do not have the ability to split party balances. The party client is responsible for paying for all party attendees (# of kids on the gym floor - parents/adults over 21 years don't count). However, you can ask your guests to pay you back via Cash, Venmo, Zelle, or any other payment method of your choosing. We cannot split the bill because it leads to much larger groups than planned for arriving the day of the party. We need to have an accurate attendee headcount (walking babies to 21 years) to ensure we have enough coaches in the gym for safety reasons. If you think your guests will bring uninvited siblings that will also want to participate in your party's gym time, it would be best to ask them to include siblings in their RSVP count and/or mention that siblings are welcome but will incur a fee of $17 each to be paid directly to the party host.

At this time, we do not offer an online waiver. Upon arrival, we ask that all children be signed in on the Party Attendance List at our front desk by a parent or legal guardian. This is required by our insurance policy in lieu of having each parent sign a separate release waiver.

After signing our Adult Sign-in Sheet/Waiver, parents are welcome to accompany their young child(ren) out onto the gym floor. Parents and adults over the age of 21 are not considered party participants and are NOT allowed to use our equipment (e.g., free bounce/flip on trampolines, swing on bars, jump into the pit, etc.).

If you book a 5pm party spot, you have the option to add an extra 30 minutes to your party for a fee of $75. You may choose where to allot your extra party time (all to gym, all to party room, or split evenly between gym and party room). If you choose to add 30 extra minutes, your party will start at 5pm and end at 7pm. NOTE: Only the 5pm party spots have the option to add an extra 30 minutes. 1pm & 3pm parties are limited to 1-1/2 hours and do not have the option to add extra time. OTHER ADD-ON SERVICES: Additional Party Participants (walking to 21 years) - $17 each Balloons - $3 each (view our color options) Request a Specific Staff Member - $35 Request an Extra Staff Member - $35 Request an Aerial Silks Staff Member - $35 Cartoon Character Cutouts - $10 each

Should you need to cancel your party, the non-refundable $150 deposit cannot be transferred for any other credit. Should you need to reschedule the date or time of your party, this can be changed to another available date/time without a fee. Cancellations and/or reschedule requests may be made in writing via email (PartyAtPalaestra@gmail.com). Your deposit will be kept on file for 1 year (12 months) from your deposit payment date and you may reschedule your party with us anytime before your deposit's expiration date. Major Palaestra events take precedence and The Palaestra, LLC reserves the right to substitute.

Visit The Palaestra website (www.ThePalaestraDallas.com) and click the Client Portal button near the top of your screen. Enter your User ID and Password to login to your account. Once you are logged in, select the Events option in the top menu to access the Find Events page. On the Find Events page, you can click the View In Calendar button to view all Palaestra Events by month (available parties listed in green) or you can click the Add a Filter button to filter the results by Event Type. After selecting Event Type, choose Palaestra Party from the drop-down menu and click the Add Filter button. Now, only Palaestra Parties will be shown in the results list. Only parties marked "1 Spot Left" are available to book. Parties marked "Booked" are not available. Select the party date/time you would like to book and then click the Add to Cart button. Fill out the party enrollment questions and view/agree to the required policies. When done, click the green ✅Add button at the top of the screen. When you're ready to checkout, click the Cart icon at the top of your screen. View your cart and then click the green Accept Enrollment Fees and Continue button. You will NOT be charged for your party immediately. You will be contacted by The Palaestra's Event Coordinator via email or phone to confirm your party registration and get permission to charge your credit card on file for the non-refundable $150 deposit to officially reserve your party spot. If you have any questions or problem while trying to book your party, please call us at (972) 620-9922 or email us at PartyAtPalaestra@gmail.com.

If you have a party donation certificate to redeem, please include that information when registering for your party. Answer YES to the registration question that asks whether or not you have a certificate to redeem. You will be asked for more information about your certificate during the event confirmation process. Your donation certificate must be presented and surrendered on the day of your party. If we do not receive the certificate by or before the day of your party, you will be charged the full price for our party package ($300).